Question 1

Are your products truly 100% natural?

Accepted Answer

Yes. Every formula is built from carefully selected natural raw materials, with no parabens, sulphates or synthetic fragrance.

Question 2

How long does delivery take?

Accepted Answer

Orders are dispatched within 1–2 working days. Main centres receive within 2–3 working days; outlying areas 3–5 working days.

Question 3

Do you test on animals?

Accepted Answer

Never. Oasis of Scent is proudly cruelty free, and we do not work with suppliers who test on animals.

Question 4

Can I return a product?

Accepted Answer

Unopened products can be returned within 14 days of delivery for a full refund or exchange.

Question 5

Which products suit sensitive skin?

Accepted Answer

Start with the Hydrating Aloe Face Cream and Rose Water Toner — both are fragrance-free and formulated for reactive skin.

Question 6

Is your packaging recyclable?

Accepted Answer

Our glass, tins and cartons are all recyclable, and we ship in plastic-free protective packaging.

Frequently Asked